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Claim Guardians

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Each claim card shows who should be responding, whether anything needs management review, and the fastest way to jump back into the file.

Open claims

15

Needs review

1

Past due follow-up

13

Insured

Mary Weaver

Carrier

State Farm

Property

424 7th Street SE, Hickory NC, 28602

Ball With

Management Review
Why this claim is waiting

Confirm the customer was informed of the endorsement process: Mortgage company involvement was marked, but the customer has not yet been confirmed as informed that Claim Guardians fees are due before endorsements are released.

Aging

0 business days

Due in 2 days

Review

1 open

High

Timeline

Date of loss
Jul 30, 2025
Last updated
Jun 13, 2026

Insured

Mary Weaver

Carrier

State Farm

Property

424 7th Street SE, Hickory NC, 28602

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

2 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Sep 9, 2025
Last updated
Jun 11, 2026

Insured

Kristen Cathell

Carrier

State Farm

Property

207 Hayworth Cir, High Point, NC 27262-2413

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

12 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Jan 3, 2026
Last updated
May 28, 2026

Insured

Robert Covert

Carrier

Allstate Indemnity Company

Property

4706 Chaucer Dr, Greensboro, NC 27407-4076

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

14 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Jun 18, 2025
Last updated
May 26, 2026

Insured

Veronica Carethers

Carrier

Farmers Insurance

Property

2347 Redbud Ln, Winston-Salem, NC

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

14 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Sep 24, 2025
Last updated
May 26, 2026

Insured

Troy Byrd

Carrier

Safeco Insurance a Liberty Mutual Company

Property

810 Sharpe Rd, Burlington, NC 27217-1600

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

14 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Jan 10, 2025
Last updated
May 26, 2026

Insured

Allyson Bucek

Carrier

Farmers Insurance

Property

4862 Tiffany Ave, Winston-Salem, NC

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

14 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Mar 2, 2026
Last updated
May 26, 2026

Insured

Gary Brady

Carrier

State Farm

Property

1719 Elder Ct

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

15 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Jan 5, 2026
Last updated
May 25, 2026

Insured

Sade Jones-Massey

Carrier

Allstate Indemnity Company

Property

3326 Darden Rd, Greensboro, NC 27407

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

15 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Mar 6, 2026
Last updated
May 25, 2026

Insured

Mary Barlow

Carrier

Universal Property

Property

1286 Ripken Dr, Hickory, NC 28602

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

15 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Oct 9, 2025
Last updated
May 25, 2026

Insured

Mary Barlow

Carrier

Universal Property

Property

1286 Ripken Dr, Hickory, NC 28602

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

15 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Oct 26, 2025
Last updated
May 25, 2026

Insured

Betsy Braddy

Carrier

Assurant

Property

603 Grand St, High Point, NC 27260

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

15 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Apr 7, 2026
Last updated
May 25, 2026

Insured

Daniel and Sarah Caudill

Carrier

Travelers

Property

685 Redland Road, Advance NC, 27006

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

18 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Mar 7, 2025
Last updated
May 20, 2026

Insured

Wendell Ingram

Carrier

NCJUA

Property

1511 Long Street, High Point, NC 27262-2543

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

27 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Jul 9, 2025
Last updated
May 7, 2026
171362ABpartially paid

Insured

Norma Eubanks

Carrier

American Modern

Property

5401 Forest Rd Lot 205, Greensboro, NC 27406-9539

Ball With

Customer
Why this claim is waiting

Waiting for the customer phone number so the claim file has a working primary contact.

Aging

27 business days

Within 10 days

Review

Clear

Nothing waiting

Timeline

Date of loss
Mar 10, 2026
Last updated
May 7, 2026