Claim Guardians
Guided Replay Prototype
Replaying Mary Weaver ยท 1: 33-88J6-21T
Summary-First Prototype
The customer summary stays expert-level, but the intake path becomes guided and quieter for the person building it.
This replay uses Mary Weaver's real claim data and shows how a plain-language intake flow could still produce the same kind of customer-ready summary that Claim Guardians prints today.
Customer Summary Target
This is the end state the guided system is trying to produce. The layout mirrors the printable summary more than the old internal work screens.
Claim Snapshot
Mary Weaver
1: 33-88J6-21T
Carrier estimate history
5 carrier estimate entries imported from the current claim.
$81,784.78
Current contract total
5 vendor records and their revisions rolled into one total.
$85,212.85
Carrier funds credited
12 check or payment records contribute to this total.
$84,209.42
Actually paid to vendor
Derived from the real money-flow lines marked paid to vendor.
$71,488.95
Carrier holdback still expected
Claim-level holdback still expected from the carrier or mortgage release.
$0.00
CGPA fees
Derived from the real fee lines in the claim payments.
$7,686.89
Deductible applied (net)
Claim-level deductible tracked from the current claim file.
$1,500.00
Estimated homeowner responsibility
Prototype approximation using current contract total minus actual vendor-paid amounts and expected holdback.
$13,723.90
Vendor 1
Abatemasters
Service Type: mitigation
Current Contract Total
$5,597.27
Contractor / Vendor Name
Abatemasters
Service Type
mitigation
Original Estimate
$5,597.27
Carrier Funds Credited
$5,597.27
Actually Paid to Contractor / Vendor
$5,037.54
CGPA Fee(s)
$559.73
Estimated Homeowner Responsibility
$559.73
Vendor 2
Pack Out Plus
Service Type: contents
Current Contract Total
$26,902.09
Contractor / Vendor Name
Pack Out Plus
Service Type
contents
Original Estimate
$29,891.21
Carrier Funds Credited
$29,891.21
Actually Paid to Contractor / Vendor
$26,902.09
CGPA Fee(s)
$2,989.12
Estimated Homeowner Responsibility
$0.00
Vendor 3
Rapid Refurb
Service Type: rebuild
Current Contract Total
$34,928.14
Contractor / Vendor Name
Rapid Refurb
Service Type
rebuild
Original Estimate
$55,939.58
Carrier Funds Credited
$26,344.77
Actually Paid to Contractor / Vendor
$23,710.29
CGPA Fee(s)
$2,634.48
Estimated Homeowner Responsibility
$11,217.85
Vendor 4
Roto-Rooter
Service Type: mitigation
Current Contract Total
$15,839.03
Contractor / Vendor Name
Roto-Rooter
Service Type
mitigation
Original Estimate
$25,462.11
Carrier Funds Credited
$20,161.97
Actually Paid to Contractor / Vendor
$15,839.03
CGPA Fee(s)
$1,282.14
Estimated Homeowner Responsibility
$0.00
Vendor 5
Units
Service Type: contents
Current Contract Total
$1,946.32
Contractor / Vendor Name
Units
Service Type
contents
Original Estimate
$1,946.32
Carrier Funds Credited
$1,946.32
Actually Paid to Contractor / Vendor
$0.00
CGPA Fee(s)
$194.63
Estimated Homeowner Responsibility
$1,946.32
What The Old App Makes The User Understand
These are the expert sections the current product expects the user to think through before the summary becomes correct.
Claim Information
Basics, carrier, insured, and claim-level values entered manually.
Claim number, insured, address, deductible, holdback, and notes are edited in dedicated form sections.
Estimate Sections
5 carrier estimate entries and 5 vendor records.
Users must understand where carrier estimates, contractor totals, revisions, and discounts belong.
Payments / Money Flow
12 payment records with custody, fee, and disbursement logic.
Users must decide how checks map to vendors, whether fees apply, and whether the money is with the homeowner or paid out.
Printable Summary
Customer-facing output is generated after the expert sections are entered correctly.
This is the strongest part of the current app, but it depends on expert data entry upstream.
How The Guided Intake Would Build It
Each step below is a real claim event translated into the plain-language interview a new user would see.
Selected step
Revision / Change Order
Pack Out Plus had a revised contract amount recorded.
Vendor
Pack Out Plus
Service type
contents
New total after revision
$26,902.09
Revision date
May 13, 1926
Reason
Revision note on file
Summary impact
Contract history preserves the revision and updates the current vendor total to $26,902.09.
Why This Version Is Simpler
The user is no longer building the math by hand. They are just answering what happened.
Old behavior
Go to estimates, vendors, payments, money flow, and then hope the summary lines up.
New behavior
Tell the app what arrived, answer a few plain questions, and let the system place the information.
Customer result
The final summary still reads like an expert-built claim worksheet for Claim Guardians to print and explain.